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Customer Service

Shipping & Delivery

We endeavour to ship all goods displayed on the website as soon as we receive your order. On the rare occassions products are not available (for example, when they have been just sold out through our street outlet) we will notify you immediately and offer to refund your purchase and notify you when the item will be back in stock.  

Delivery times can vary depending on the destination. Generally Standard An Post items are delivered between 2 to 7 working days.

Pick up at Stall: If you are living locally in Waterford or plan to visit the city you can buy online in advance and select "Pick up at Stall" during checkout. This option is free! Just use the "Contact Us" link on the menu bar at the bottom of the page to tell us when to bring in your items - very simple! ! The Saturday stall has many items, but we don't bring large quantities of any particular product. Therefore the "Pick up at Stall" shipping option is great for reserving hard-to-find stock.

Republic of Ireland: For deliveries to Republic of Ireland addresses the postage and packing cost is €7.50 for the first €100 and FREE above that amount. 

UK: €10 for the first €100. Above that amount please contact us for estimate.

Rest of the EU: €12 for the first €100, and above that please contact us for an estimate.

USA & Rest of the World: €10 for the first €50, €27 between up to €100, and €34 for orders over €100. If the actual shipping costs turn out to much greater than listed here we reserve the right to ask for the difference. Otherwise, sending large dolls houses etc many thousands of miles would be too high a a cost for us to absorb. 

Postage and packing delivery charges are non-refundable and this does not affect your statutory rights.

 

Privacy & Security 

Your privacy is critically important to us. At Wild-wood-Toys we have a few fundamental principles:

  • We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)

  • We don’t share your personal information with anyone except to comply with the law, or protect our rights.

  • We will not provide your personal details to any third party for marketing purposes. 

  • We don’t store personal information on our servers unless required for the on-going operation of one of our services.

 

Website Visitors

 

Aggregated Statistics

Wild-wood-Toys may collect statistics about the behavior of visitors to its websites. Wild-wood-Toys may display this information publicly or provide it to others. However, Wild-wood-Toys does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Wild-wood-Toys discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Wild-wood-Toys’s behalf or to provide services available at Wild-wood-Toys’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Wild-wood-Toys’s websites, you consent to the transfer of such information to them. Wild-wood-Toys will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Wild-wood-Toys discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Wild-wood-Toys believes in good faith that disclosure is reasonably necessary to protect the property or rights of Wild-wood-Toys, third parties or the public at large. If you are a registered user of a Wild-wood-Toys website and have supplied your email address, Wild-wood-Toys may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Wild-wood-Toys and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Wild-wood-Toys takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Privacy Policy Changes

Although most changes are likely to be minor, Wild-wood-Toys may change its Privacy Policy from time to time, and at Wild-wood-Toys’s sole discretion. Wild-wood-Toys encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Certain visitors to Wild-wood-Toys’s websites choose to interact with Wild-wood-Toys in ways that require Wild-wood-Toys to gather personally-identifying information. The amount and type of information that Wild-wood-Toys gathers depends on the nature of the interaction. Those who engage in transactions with Wild-wood-Toys – by making purchases for example – are asked to provide additional information for the purposes of completing the transaction. In each case, Wild-wood-Toys collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Wild-wood-Toys. Wild-wood-Toys does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Returns & Replacements

Wild-wood-Toys operates a fair, no hassle returns policy. Our policy allows you to send your item(s) straight back to us for a replacement or refund within 30 calendar days of receiving your order. Shoes must be unworn and with their original packaging.

Refunds are processed through your original payment method. For example, if the original order was paid for by credit card, then the refund will be returned to you by credit card.

If you return goods to us we ask you to pay the postage on the goods you return but we will pay for anything we send back to you. If we have made a mistake on your order we will send you a free post label on request or arrange for the goods to be collected.

To speak to one of our the Wild-wood-Toys team about returning anything you have purchased please call +353 (0)51396823.